##For Faculty, Staff, and Students
- **Problem** = Service is broken or not responding. This is stopping the users from doing their job.
- **Tasks** = User is requesting a service or changes to an existing service and is something that will need to be planned and scheduled in the future. When tagging a ticket as a task be sure to populate the scheduled date and due date.
- **Request** = A request from a customer for information, or advice, for a change or for access to an IT Service. For example, to provide standard IT Services for a new user, access to an IT system, install a new IT device (computer, monitor, etc.).