Employee Support
Employee Support
Campus Wireless
Georgia Southern offers both secure and guest wireless network access on the Armstrong, Liberty, and Statesboro Campuses.The Georgia Southern wireless network system is comprised of three wireless networks (SSIDs) that can be used by Georgia Southern students, faculty, staff, and guests.gscampus ...
Duo
Duo is Georgia Southern’s two factor authentication service. By requiring a second identity verification factor, two factor authentication adds an extra layer of security to your accounts and helps protect you and the University.Enroll in DuoSet up a deviceDuo isn't workingMore information 2 fact...
AppXtender / WebXtender
WebXtender is the document management system integrated with Banner. WebXtender allows users to scan, retrieve, view, and manage documents associated with Banner records. Click here for more information
Recording a Video in My Media - Yuja with Software Capture on a Mac
Installing the Software Capture for Apple application enables you to begin recording from your desktop, podium or laptop computer. Click the link below for an informational video:https://support.yuja.com/hc/en-us/articles/360050856493-Using-the-Software-Capture-for-Apple-Application
Recording a Video in My Media - Yuja with Software Capture on a PC
The Software Capture for PC application enables users to create recordings. Click the link below for an informational video:https://support.yuja.com/hc/en-us/articles/360050855393-Using-the-Software-Capture-for-PC-Application
Content Analytics in My Media - Folio
Content Analytics provides information about individual media files and user interactions with those files, including an overall summary and specific information about views, browsers, operating systems, and a segment-by-segment breakdown of media content viewing patterns. For more information, c...
Managing Media in My Media - YuJa
Manage Media in My Media - YuJa includes a suite of tools to organize, store, and manage media within the Video Platform. This includes the ability to organize content, search and maintain media collections, share media, upload media, caption both uploaded and Platform-created content, and use th...
Editing Videos in My Media - YuJa
The My Media - YuJa Video Platform offers fully integrated video editing capabilities that are accessible from Manage Media. Video editing allows Content Creators to create professional and polished media content, free from extraneous material. The Video Editor is non-destructive, and your edited...
Editing Captions in My Media - YuJa
The Video Editor provides caption editing tools that can be used to increase the accuracy of the Video Platform's Auto-captioning or to correct captioning when media content is trimmed or altered. For more information, click the link below:https://support.yuja.com/hc/en-us/articles/360050590953-E...
YuJa Mobile App for iOS
With the YuJa Mobile for iOS Application, users can access all the published content from their course channels, create and upload mobile recordings, or download and watch their media right through the mobile app. The YuJa Mobile for iOS Application can be downloaded from here. For a detailed ove...
Installing YuJa Software Capture on a Mac
Installing the Software Capture for Apple application enables you to begin recording from your desktop, podium or laptop computer. For detailed installation instructions, click here: https://support.yuja.com/hc/en-us/articles/360050065154-Installing-the-Software-Capture-for-Apple-Application
My Media - YuJa Video Editor Overview
The My Media - Yuja Video Platform offers fully integrated video editing capabilities that are accessible from Manage Media. Video editing allows Content Creators to create professional and polished media content, free from extraneous material. The Video Editor is non-destructive, and your edited...
YuJa Mobile App for Android
With the YuJa Mobile for Android Application, users can access all the published content from their course channels, create and upload mobile recordings, or download and watch their media right through the mobile app. The YuJa Mobile for Android Application can be downloaded from here. For a deta...
Video Quizzes in My Media - YuJa
The My Media - YuJa Video Platform’s Quizzes offer a way to assess learning, encourage interaction and to measure understanding of video content. Content Creators can make video quizzes using any uploaded video content in their Media Collection. For an overview and information on creating a Video...
Installing YuJa Software Capture on a PC
The Software Capture for PC application enables click-to-access recording via a laptop, desktop or podium computer. For detailed installation instructions, click here: https://support.yuja.com/hc/en-us/articles/360050855233-Installing-the-Software-Capture-for-PC-Application
Accessing My Media - YuJa in Folio
My Media-YuJa can be accessed from the Navigation bar on of any of your Folio courses and on the Folio home page. For more information click here: https://drive.google.com/file/d/1VpoPrqufUSFlc67xDliHaBycSspF5NF1/view
MyGS Log in issue | Account Lock Out
If your MyGS account has become locked out you have two options: Wait 15 minutes for the temporary lockout to expire or call 912-478-2287 Accounts are locked out for security reasons and are temporary.
MyGS Log in issue | Wrong Password
If you are having trouble logging in to MyGS and need your password reset please visit https://my.georgiasouthern.edu/portal/my-forgot.php
Departmental Email Account Request and Modification Form
To request a new departmental resource or departmental email account or to change ownership of an existing departmental resource or email account please visit the link belowhttps://its.georgiasouthern.edu/accounts/departmental-email-and-resource-accounts
Linking Google Apps Account in Folio
You can use the Google Apps widget to display email, events, and documents in Folio with your Georgia Southern Google Apps account.https://drive.google.com/file/d/1imy3WOQ23E7BCYQ1UPnsry0jxfbrBxsK/view
What is a ticket? Is it the same as a request?
A ticket is a technical synonym we use for questions or requests.ITS uses tickets to track requests, issues, and tasks. This system is how we prove how and when work was performed. We also use this system to look at trends over time.Why enter a ticket versus emailing my friend in ITS directly...
Cisco AnyConnect VPN
VPN services should only be used when you need to access sensitive systems such as Banner, R: drives, payroll systems, and other services that can only be accessed from the campus network. Systems such as WINGS, OneUSG, and Folio do not require an on-campus network connection, and therefore shoul...
Student Worker Departmental Drive Request Form
Visit the link below to request departmental network drive access for Student Workershttps://myforms.georgiasouthern.edu/Primary/H/?FlowId=63c264a5-c4a7-11eb-b83a-00505693b8f2&FlowTrackingId=8f7fc6fc-4c81-4df6-8401-f53bed63a864&StepTrackingId=39b57018-f106-42a9-bde0-0c87504c41b1-9&ForceFormat=tru...
Viewing the Turnitin Similarity Report
Turnitin is a service used in Dropbox Assignments within Folio to detect plagiarism. After your assignment is run through the plagiarism detector in Turnitin, you can view the similarity report to other materials by following the directions in the link below. https://drive.google.com/file/d/1XZV...
Locked out of DUO
To recover your Duo account please log in to MyGS to reach the Single Sign On Services Page.Then click the second Need Help? option. It will ask you a few questions, then it will generate a one time bypass code that you can use to add a new device.If you have any questions or need further assista...
Issue with DUO - New Phone
If you have a new device, but kept the same number, you can update it by clicking on My Settings & Devices on the Single Sign-On Services page. You can authenticate into Duo with a phone call or a text message code to edit your settings.. Then click on the device option next to the phone you want...
Bitlocker
If your Windows computer is requesting a BitLocker recovery key please call 912-478-2287 or open a ticket and include the entire BitLocker recovery Key ID.
Pinning and Unpinning Courses
Folio will automatically pin current courses for most users, making them immediately visible. You can add (pin) and remove (unpin) at any time. If you have a lot of courses enrollments, 100 total or more than 12 current courses, you will need to pin courses that you would like to appear.https://...
Employee Name Change
Please visit the link provided for information on employee name changes https://its.georgiasouthern.edu/accounts/facultystaff-e-mail-name-change/
Zoom issues/troubleshooting
Zoom is available to all Georgia Southern students, faculty and staff. This tool provides high quality audio and video, sharing capabilities, breakout rooms, and much more.Click here to learn more.
Folio
Folio
Recording a Video in My Media - Yuja with Software Capture on a Mac
Installing the Software Capture for Apple application enables you to begin recording from your desktop, podium or laptop computer. Click the link below for an informational video:https://support.yuja.com/hc/en-us/articles/360050856493-Using-the-Software-Capture-for-Apple-Application
Recording a Video in My Media - Yuja with Software Capture on a PC
The Software Capture for PC application enables users to create recordings. Click the link below for an informational video:https://support.yuja.com/hc/en-us/articles/360050855393-Using-the-Software-Capture-for-PC-Application
Content Analytics in My Media - Folio
Content Analytics provides information about individual media files and user interactions with those files, including an overall summary and specific information about views, browsers, operating systems, and a segment-by-segment breakdown of media content viewing patterns. For more information, c...
Managing Media in My Media - YuJa
Manage Media in My Media - YuJa includes a suite of tools to organize, store, and manage media within the Video Platform. This includes the ability to organize content, search and maintain media collections, share media, upload media, caption both uploaded and Platform-created content, and use th...
Editing Videos in My Media - YuJa
The My Media - YuJa Video Platform offers fully integrated video editing capabilities that are accessible from Manage Media. Video editing allows Content Creators to create professional and polished media content, free from extraneous material. The Video Editor is non-destructive, and your edited...
Editing Captions in My Media - YuJa
The Video Editor provides caption editing tools that can be used to increase the accuracy of the Video Platform's Auto-captioning or to correct captioning when media content is trimmed or altered. For more information, click the link below:https://support.yuja.com/hc/en-us/articles/360050590953-E...
Posting a Recording to a Dropbox Assignment in Folio
Students can upload and create audio and video files in My Media - YuJa in their Folio courses. Students also have the option to submit the videos to a dropbox assignment in their Folio course. For instructions, click the following link: https://drive.google.com/file/d/1j9ZxjRxltFh2qCRs2fMIvyEgVX...
YuJa Mobile App for iOS
With the YuJa Mobile for iOS Application, users can access all the published content from their course channels, create and upload mobile recordings, or download and watch their media right through the mobile app. The YuJa Mobile for iOS Application can be downloaded from here. For a detailed ove...
Installing YuJa Software Capture on a Mac
Installing the Software Capture for Apple application enables you to begin recording from your desktop, podium or laptop computer. For detailed installation instructions, click here: https://support.yuja.com/hc/en-us/articles/360050065154-Installing-the-Software-Capture-for-Apple-Application
My Media - YuJa Video Editor Overview
The My Media - Yuja Video Platform offers fully integrated video editing capabilities that are accessible from Manage Media. Video editing allows Content Creators to create professional and polished media content, free from extraneous material. The Video Editor is non-destructive, and your edited...
YuJa Mobile App for Android
With the YuJa Mobile for Android Application, users can access all the published content from their course channels, create and upload mobile recordings, or download and watch their media right through the mobile app. The YuJa Mobile for Android Application can be downloaded from here. For a deta...
Video Quizzes in My Media - YuJa
The My Media - YuJa Video Platform’s Quizzes offer a way to assess learning, encourage interaction and to measure understanding of video content. Content Creators can make video quizzes using any uploaded video content in their Media Collection. For an overview and information on creating a Video...
Installing YuJa Software Capture on a PC
The Software Capture for PC application enables click-to-access recording via a laptop, desktop or podium computer. For detailed installation instructions, click here: https://support.yuja.com/hc/en-us/articles/360050855233-Installing-the-Software-Capture-for-PC-Application
Accessing My Media - YuJa in Folio
My Media-YuJa can be accessed from the Navigation bar on of any of your Folio courses and on the Folio home page. For more information click here: https://drive.google.com/file/d/1VpoPrqufUSFlc67xDliHaBycSspF5NF1/view
Viewing the Turnitin Similarity Report
Turnitin is a service used in Dropbox Assignments within Folio to detect plagiarism. After your assignment is run through the plagiarism detector in Turnitin, you can view the similarity report to other materials by following the directions in the link below. https://drive.google.com/file/d/1XZV...
Viewing Instructor Feedback in Turnitin
Turnitin is a service used in dropbox assignments within Folio to detect plagiarism. After your assignment has been graded in Turnitin, you can view your instructor’s feedback on your assignment by following the directions linked below. https://drive.google.com/file/d/1gfYK1LOHhojaYWWiM63OBrUYVYa...
Pinning and Unpinning Courses
Folio will automatically pin current courses for most users, making them immediately visible. You can add (pin) and remove (unpin) at any time. If you have a lot of courses enrollments, 100 total or more than 12 current courses, you will need to pin courses that you would like to appear.https://...